TQM (Total Quality Management) including Demings 14 point
Duration : 2 Days
TQM
To provide delegates with a thorough understanding of:
- To build quality management system focused on internal and external customer by improve total system of organization and achieve continual improvement
- Quality and TQM Concepts
- What are internal and external customers and how to understand that?
- QFD (Quality Function Deployment)
- Process Management (Business Process Mapping)
- Turtle and Octopus Diagrams
- BPR (Business Process Reengineering)
- Problem Solving (Ishikawa Diagram)
- Quality Objective and KPI (Key Performance Indicator)
- Quality Improvement and Quality Cost
- Introduction 5S and Kaizen including Quality Control Circle (GKM)
- Quality of Leadership
- Empowering the worker and strategies of continual improvement
- Quality Management System Formal
- Quality Improvement Project (Quality Tools such as SPC, Six Sigma, MSA, and so forth)
- TQM Concept in Human Development including performance review
